3.1 7-Day Un-deployed Inspection Window
If an un-deployed collection of whole-leaf tea, a set of artisan pyramid infusers, or structural storage tins arrives with a verified manufacturing defect (such as ruptured pouch side-seams, non-functional vacuum-seal valves, split storage boxes, or missing tag-and-string configurations), displays transit damage, or deviates from your ordered weight metrics, you may request a fresh exchange or credit replacement within 7 days of delivery. To qualify for a botanical product verification claim, the items must be entirely unopened, unbrewed, completely free of kitchen humidity stains, counter surface marks, or personal handling aromas, and stored inside their original pristine retail packaging with all factory exterior foil wraps, outer box structures, and safety engineering seals entirely untampered.
3.2 Biological Safety & Food-Product Exclusions
To maintain absolute sanitary security, biological cleanliness, and food-safe consumable standards across our entire distribution network, any loose tea pouch, pyramid bag box, or botanical sample pack that has had its outer vacuum-seals cracked, internal security foil cut, or factory closure sticker removed cannot be returned, exchanged, or refunded under any circumstances. Furthermore, custom corporate blend runs, customized wedding favor sets, or high-volume wholesale business bulk lots are strictly excluded from standard returns.
3.3 Quality Verification & Financial Replenishment
Once your botanical cargo or logistics shipment is safely received back at our central technical distribution hub, it undergoes a rigorous diagnostic moisture audit, seal-integrity alignment check, and a strict sterile optical scan to confirm its original physical state. Approved claims are processed as immediate store wallet credits or direct financial replacements within 7–10 business days. Return logistics and secure courier arrangements for verified warehouse errors or shipment discrepancies will be fully managed and covered by Chaicrafts.